Orders are generally shipped in 3-5 business days after your order is processed and they normally take an additional 1 - 5 business days to arrive depending on your location.
Orders are processed Mon-Fri during normal business hours.
Retain merchandise and all packaging. Contact customers service within 7 days. Fill out the "Claim Report" form and fax, text or email it for credit and further instructions. Claims@kheopsinternational.com/Fax:1-800-713-0634/text:1-603-331-3053.